Category: tech blog

  • How to build/design your website

    General Information

    To actually make a website, you need to be able to draw upon skills from four distinct areas:

    • Graphic Designer
    • Programmer
    • Content Writer / Editor
    • Accessibility / Usability

    Graphic Designer

    This is about the look and feel of the website, its layout on the page, the choice of colours, the choice of images (both photos and graphic elements), the way it balances on the page, etc.

    Proportionally, very few people are naturally good at design, with the most common design mistakes being to overcomplicate designs.

    In general, keep things simple, and don’t be afraid of subtle curves.
    Use a simple colour pallet (that match with your brand, and don’t clash with each other), keeps page sections in proportion to each other, use crisp powerful images, and don’t use too many fonts.

    CSS Mania has a great selection of new and classic design layouts that may help inspire.

    Color Lovers has thousands of colour pallets that work well on their own.
    And don’t be afraid of using maths to calculate your proportions (ie 1:3 ratio, 1:4 or 1:5 ratios tend to be the maximum range for many elements within website design).

    If you are going to design the website yourself, it’s normally best if you don’t have a natural flair for graphic design, to use one of the thousands of free to use design templates that can be found online, or with your web hosting providers.

    Programmer

    This is the element that’s all about the actual code of the website. The ‘source code’ behind the design.

    For many websites, this would typically be the programming languages of html, css, and javascript, although of course there are many more.

    html coding is a relatively simple process once you can learn the basics of the language. In general, you need to ‘close’ any ‘open tags’, and failure to do so in the correct order, is the reason why most websites seem to fail validation, or display the same on multiple web browsers.

    If you use a right click on this page, and select ‘view source code’, you can see what html actually looks like of this page at least.

    If you’d like to learn, attend a course at your local FE college, or buy a good book and work through the exercises. Having a good basic understanding of html can make things a lot easier when it comes to trying to ‘fix’ any problems you may have with your website later.

    If you have made a start at learning html, WebDeveloper is a pretty popular forum for programmers to exchange thoughts and ideas, or help solve problems for each other. But don’t expect free support if you’ve not been making the effort to work it out for yourself first.

    CSS (Cascading Style Sheets) are an increasingly popular way to help display the design elements of your website.

    These are most usefully held in an external file that multiple web pages can all reference at once. Thus helping reduce your bandwidth, and also making things far easier to change the design of your entire website by modifying just one file.

    CSS did take a few years to reach the level that was originally intended of them (html was not supposed to be about design, but actual content). In the meantime, lots of designers were forced to use ‘tables’ to layout their content on a page.

    Tables are for tabular data, not design, and should have been phased out of new web pages at least 4 years ago.

    If you use tables to layout your web page, it may look fine and intuitive to a user who can physically see your website, however it normally adds a lot of confusion to someone using a character screen reader (ie a person with visual impairments), similarly, search engines can’t find their way around your website as easily either.

    Tables may see like a good option for their apparent ease in diving the page up into rows and columns, but don’t be fooled. There is so much more that can be achieved much more easily using CSS for the design elements. 

    JavaScript is the programming code that runs more like a traditional ‘program’ within a web page.

    Again this is a useful language to learn if you want to add certain basic interactive features within your web page, without needing to use server side scripting languages like Pearl or PHP.

    In general though, you normally don’t need it to build a website, although you may need to copy and paste the code from suitable providers, for things like ‘Google Analytics‘.

    Content Writer / Editor

    Professional Journalists, Poets and Authors are normally very good with words. Most website content however is written by non-professional writers who are either passionate about their subject, or are asked to write about it within their work role.

    Have a quick look around and see what catches your eye. Normally large volumes of text that aren’t separated with headings or images, can put people off from even starting to read. Typo errors, spelling errors, and grammatical errors are also a put-off.

    Before publishing your website, run a spell check, get your friends and/or colleagues to read it, and try reading it out loud. Or ideally get a professional proof reader to go through your website, and highlight any errors others may have missed.

    In general though, try breaking up large amounts of text with headers, sub-headings, and images. Keep paragraphs small, and try to use the words within your page that you would like people to be able to search for and find within search engines.

    For brilliant content, employ a professional copywriter to write it for you. You’ll probably be amazed how much they can do with relatively simple effort and changes.

    Accessibility / Usability

    Websites are included under the Disability Discrimination Act, and so need to be accessible to people with character screen readers and such like. Machines aren’t yet as sophisticated as the human eye and brain, so it’s important to take a few key steps to try and keep your website accessible.

    1. Don’t use images for text. In particular, titles, navigation links and headings should all be in plain text within the page, not as pretty images that look like text, just to try and keep the font in keeping with your design.

      Wherever you do use images for the purpose of enhancing the user experience of the page, always use the ‘alt’ tag within the code. This provides ‘alternate text’ if someone isn’t physically able to see the image, this should summarise what the image is for, or what it represents. You can also provide a ‘long description’ of the image on a separate page, with links through to it accordingly (ie if your picture tells a story about what you do, provide that story on another page, so that those who can’t see the image, can understand what you’re ‘trying to say without words’.
    2. Validate. This is such an important part of any web design, but is so often overlooked/ignored, to that website’s loss.

      Validation of your html code, is much like a proof reading of your website text. It makes sure you’ve written it properly, and that the code can be interpreted correctly by most of the major web browsers.

      For example, validation checks that you’ve closed all your html tags, ensures you’re using agreed standards of code, ensures you haven’t written in hacked bits of code that may only be recognised by a limited number of browsers, etc.

      Strangely enough, it’s very rare for me to visit a commercial website that does actually validate, as many web developers seem to be happy to leave it with errors because it seems to display okay in a particular web browser, so feel it isn’t worth their while trying to fix the problem.

      The two free validation tools I tend to use the most are:

      1. HTML (website coding) checker

      2. CSS (Style Sheets) checker



    3. Layout and navigation are two further areas that are easy to get right, but often forgotten by many designers.

      The layout of a website page needs to be clear, open, and intuitive as much as possible.

      There are various books written on the subject of the psychology of website browsing, where the eyes scan the page, etc. Normally, as you’ll see, most websites have a series of navigation links across the top, and down one side of the page.

      Typically, the company logo takes you back to the main home page. Similarly, every page should have a link to ‘contact us’, and your website ‘site map’ (and of course a link to your ‘terms and conditions’).

      If you want to highlight something, make the text bigger, or add a colour to it (or behind it).

      Images are great to helping direct people’s attention to certain links, but try not to use some form of cryptic code in your images, to represent the various parts of your website. Although the research shows that users can quickly find their way around once they get used to the representations, the main research shows you only have around 4 seconds to hold someone’s attention on your website, otherwise they go elsewhere.

      Keep your navigation links in plain text, using words that summarise what the link is for, and keep it in the same part of every main website page.
  • Hosting Your Website

    Your web host is essentially the computer space that stores your website on their computer server, and then broadcasts this across the internet when people request it by typing in your domain name.

    Because of the nature of the internet, your .co.uk domain name for a UK company, could actually be hosted in Australia, and no-one would know the difference. It is normally good to have a UK company website hosted on a UK server, as this makes things easier with ensuring standard UK laws on data protection and such like, are easier to maintain.

    If you do decide to have your website hosted outside of the UK, you will need to abide by their laws on content, ie certain states of the USA forbid certain content that others allow.

    When looking for a web host, there are a few key things to look out for:

    • Bandwidth & Storage Space (in Gb)
    • Features (incl email hosting and future expandability)
    • Cost

    Bandwidth

    Bandwidth is essentially the amount of web traffic you get visiting your website each day/week. The larger and more complex the website, and the more visitors you have, the more bandwidth you may need.

    For most small businesses, bandwidth is not normally a concern (especially if you’re just displaying a simple ‘online brochure’ style website with mainly text content that’s low on images & video, etc.

    If your website is coded cleanly, this can reduce the memory of each website page from 80kb, to 20kb (these are the common savings I make to each page, when recoding someone’s website).

    60Kb per page may not sound like much in itself, but when your website is receiving 10,000 unique visitors per month, these small savings can make a significant difference to your bandwidth usage.

    If you’re on a capped package (ie limited to a certain amount of web traffic per month, unless you pay additional penalty fees), your website could go ‘offline’ at the time it’s the most popular, so it’s well worth considering uncapped / unlimited bandwidth packages, if they’re not too overpriced.

    Competition between web hosts, and the capabilities of web servers have improved things dramatically over recent years, so if you’ve been with the same web host for a couple of years or more, on a fixed package, it’s well worth shopping around now, you’re very likely to make some significant savings to your web hosting charges.

    N.B. If you’re planning a peer-to-peer file sharing website of sorts (which is banned on many host servers), or if you have large numbers of pictures, videos, or audio files for people to download, this could make a significant difference to your bandwidth usage.

    Features

    The features that come with website hosting are all the add-ons that can be useful to some, although many features will go unused. In particular though:

    • POP3 Email hosting / Webmail
    • Free web templates and CMS (Content Management Systems)
    • ftp file access
    • Other add-ons (ie PHP & Pearl hosting, free scripts, members areas, secure servers, etc.)

    POP3 Email hosting / Webmail

    There are two main types of email: Those your log into to view your emails online (web mail), and those you download onto your computer to read (POP3).

    Some of the most common webmail providers are hotmail, yahoo, and gmail. With these providers, you can access your emails through almost any computer with internet access, view your emails online, reply online, and store your old messages online.

    POP3 email accounts however, are more like a physical mail box, that gets delivered to your location in seconds, the moment you request it wherever you are in the world. Those emails are then stored on your computer (ie in Microsoft Outlook), and you reply from your computer which is then sent when you next connect to the internet.

    You can also choose email forwarding, which enables you to forward all emails to certain email addresses, through to your preferred email provider.

    With your website hosting, you should really get at least 10 POP3 email accounts with your hosting package, and at least 100 forwarding email addresses, as standard.

    Many providers (including ParlourDesign) now offer unlimited POP3 Accounts and web forwarding, with the option to also log into your emails via a ‘webmail’ interface to send and receive emails from your various accounts if you’re not near the computer that normally downloads them to the PC or Mac.

    Free web templates and CMS (Content Management Systems)

    If you’re starting out with your first website, and not employing a professional designer to make it for you, it’s worth looking out for free web templates as part of your hosting package.

    These typically allow you to build your own website and add your own images and colour scheme, without any programming knowledge.

    There are of course normally downsides to this (ie pages that may not validate, excess coding, and normally quite generic designs), however, if you’re on a very tight budget, and not planning to do much with your website, it can be a good option to help you get your first website online.

    Content Management Systems (CMS) is an interface which allows you to update your own website, whenever you wish, via an interface that’s not dissimilar to something like Microsoft Word. Thus making it easy for you to update your website regularly with new features, news, events, etc.

    ftp file access

    If you’re getting someone to design your website for you, having ftp access is a ‘must have’. Essentially this allows your web designer to connect directly to the files on your host server, via their own computer, and then update multiple files in seconds by ‘synchronising’ the files.

    Typically, only very cheap packages will not allow ftp access, but it’s well worth having, for the future scalability of your website.

    Other add-ons (ie PHP & Pearl hosting, free scripts, members areas, secure servers, etc.)

    There are many other add-ons that normally available with any hosting package.

    If you are having a database driven website, you’ll need a host that allows something like PHP or Pearl.

    You might want to have a blog on your website (which are sometimes available as part of your hosting package).

    You might need a secure members area, or an online forum to help create an online community.

    Generally, if you’re building your own website, and you don’t know what the additional features listed mean, you’re not likely to need them. If you’re getting someone else to design/develop your website for you, they should be able to advise on what you’ll need as part of your hosting package.

    Cost

    Clearly, the monthly / yearly price of your hosting package will be a significant part of your decision making process. However, many people are still paying out for packages that area many years out of date (and so massively overpriced).

    Through Parlour Design, as an example, we offer unlimited bandwidth, unlimited storage, unlimited POP3 Mail boxes, unlimited web forwarding, and a massive number of free add-ons, for just £50 per year.

    In general though, ou can spend anywhere between £0, and £100 per month for website hosting.

    Just be warned, anything that’s ‘free’ has to be paid for somehow. So if you choose the free hosting package with your Internet Service Provider (ie BT Openworld, TalkTalk, etc.) you may be restricted in the opportunity to change ISPs later. Similarly, if you choose a free online hosting package, the cost for doing so will often be forced advertising throughout your website to other competitors.

    Many other host providers will offer you website hosting from around £5 or £10 per month for limited bandwidth and features, but these are normally suitable for most small – medium sized businesses.

    If you’re having a specialist website built, you should be able to get a dedicated server for between £200 and £400 per year. However, this is not normally needed for most websites (even database driven websites with visitors in excess of 20,000 people per month), unless specifically advised to do so, by your reputable web hosts.

    If you have any questions about any of the above, please do get in contact.

  • Buying Domain Names

    Your domain name, is essentially your address on the internet. This is the name people find you by, and should ideally be a name very closely associated with your brand.

    Where to buy your domain name from:

    There are countless companies on the internet, through who you can buy your domain name with. Some are great, some are questionable, some are out to overcharge. These companies are known as a ‘Domain Name Registrar’.

    20i.com is the company we host all our websites with for now, and are moving some of our domain name renewals to. Set up by the former owners of Heart, so far they seem to be doing things pretty well.

    www.heartinternet.uk is a company we used to use for many years. However since they were brought out by GoDaddy in 2018, their service and support has completely fallen apart. Please avoid them now, along with any other services owned by GoDaddy.

    www.1and1.com are one company I used to hear lots of good things about. They tend to be one of the cheapest for buying the domain originally (without too much in the way of ‘hidden’ charges). And their hosting packages aren’t so bad either. But this information is very dated and I imagine they’ve been brought out by now.

    www.123-reg.co.uk are a company I used to use a lot, however, after a change in management, and a few changes to their server technology, I’ve been let down a few times by their systems not working as expected.

    Domain Registry of AmericaAVOID THESE COMPLETELY The DRoA.com (also known as ‘Domain Renewal Services’ and with an American Flag on their envelope) are a heavily documented bad provider of domain names. They have a tendency to use unscrupulous tactics to take control of your domain name, and then charge well over the odds to maintain it for you. You can read a little more about the DRoA on Wikipedia. Essentially, if you have a .com or a .net domain name, they are highly likely to contact you by post, warning you to renew with them. They’ve also now started sending ‘domain transfer completion notices’ via email‘ when high traffic websites point their domain to a new location. If you get ANY sort of contact from them, just ignore it / delete it / shred it. If you’ve already responded to their request, try to block or cancel your request immediately (contact your existing registrar if you can). If you’re too late for that, and your domain has already been transferred to them (by your direct actions only, not by what they try to tell you has happened), be prepared for higher costs, and even higher costs to get out of it.

    Domain Name Extensions

    The domain name extension, is the few letters at the end of the domain (ie .com, or .co.uk).

    The main (and generally most wanted) are the .com domain extensions. However, due to their massive worldwide popularity, it’s now almost impossible to buy a catchy short .com domain without buying it from someone else at a premium price.

    .co.uk is particularly targeted at the UK market (however, unfortunately that hasn’t stopped some people from overseas, buying domain names, with the .co.uk domain extension, to pretend they’re based in the UK). If you’re a UK based company or business, a .co.uk domain name may well be your best opportunity for a great domain.

    .eu is also a relatively new domain name, for companies based in Europe.

    You can also choose from .net, .org, .biz, .info, which are other popular ‘generic’ top level domain names, relatively well known and reasonably priced.

    .name, .tel, .me, .tv and .mobi may also be suitable for you, however, these tend to come at more of a premium price.

    There are now hundreds of targeted domain extensions, which thankfully are reducing the viability of ‘domain squatting’ as you should now be able to find your company name with a simple domain extension.

    How much to pay?

    Once again, there are huge variations in price between where you buy your domain name from, and how much it costs. The following table lists some of the most common prices of the main domain name extensions, although renewal prices do tend to increase year on year:

    Domain Extension:Typical Low Price:
    co.uk, .me.uk, .org.uk£5
    .com, .net, .org, .info, .biz, .eu, .name£8
    .tel, .me£15
    .tv, .cc£30
    .uk.com, .gb.com, .gb.net, .eu.com, .uk.net, .mobi£30

    *minimum contract for two years
    The above prices include VAT, and are indicated above as a rough guide price, that I can purchase a domain at the time of writing, with no additional hidden costs.

    Whenever choosing a new domain registrar however, the prices advertised on the main homepage (ie £0.39 per year), are rarely the actual final price (especially if lower than the prices above), but you may only find out the full price at the time of reaching the ‘checkout’ button to complete your purchase.

    Things to check:

    In general, don’t get the hosting package offered at the time of buying your domain name originally. In many cases, you can get it cheaper elsewhere (although you will generally need at least one domain name, actually administered with the company who will host your website, but this can be moved later. Typically, the cost for moving a domain name between registrars, is equivalent to one year’s domain registration).

    Make sure the domain is registered in your own name. For example, VistaPrint now offer a monthly package for you to design and host your website through them, however, for your monthly fee, the domain name is not actually registered in your own name, but theirs, and you need to pay an additional fee (although quite reasonable) to gain ownership (ie if you wanted to move the domain to another register at a later date).

    Make sure there is no forced advertising on your website (ie without paying your domain registrars an additional fee). For example uk2.net used to be one of the worst for this, doubling the price if you didn’t want their advertising (which consisted of a banner at the top of every page, and then around 6 pop-up new windows when you closed that page of someone’s website).

    Don’t go with the company who phones you up and offers you a domain name deal. They have to make higher profits from doing this, so the price is more too. Similarly, don’t do a search for ‘cheap domain names’ or similar.. generally, those that appear first in the search rankings, won’t actually be the cheapest, or best for you.

    Choosing a name:

    In general, the domain name should be as close to your company trading name as possible (many new companies now check for domain name availability, before choosing their company name).

    Try to keep your domain name short, easily read, and not so easy to mistype (if read out verbally, or written down on the side of a company van, billboard, or similar).

    Also, check that other similar names that may be mistyped, don’t link off to competitors websites (and so if you can, try to buy the domains that would most likely be mistyped by your clients/customers when searching for you). ie for a company called ‘The Therapy Agency’ based in the UK, the main website is www.therapy-agency.co.uk which is the ones used in any advertising, however, the company also purchased www.therapyagency.co.uk and www.thetherapyagency.co.uk to help catch any stray traffic.

  • Search Engine Optimisation

    I’m often asked about Search Engine Optimisation (SEO), and of course even more often hear of the huge numbers of people claiming to know lots about it, and will help you for a very significant price (without actually covering all that many aspects).

    If you don’t already know, SEO, is the term given to designing your website in such a way (at the coding level), that it appeals to Search Engines like Google. Essentially, the more it appeals to the search engines, the higher up in the ‘natural listings’ your website will be, and therefore, typically, the more visitors and thus more business you’ll get.

    For example, if you do a search for ‘Pole Dancing Reading’ on Google, you’ll see it gives around 372,000 results. But right up there at the top, on number 1 of the listings, is one of my clients’ websites PurityPoleDancing for Pole Dancing in Reading. This is an example, of free, good natural search listings (and good SEO).

    The Purity website for its first 18 months since the changeover, was getting an average increase in visitors, by 15-20%, every month, based on visitor numbers from the month before. This accumulates to an increase of over 450% in web traffic over the year!

    There really are massive numbers of things you can do to improve the natural search listings of your website, some are good, and others will actually damage your listing and may get your website blacklisted and thus removed entirely for at least 3 months from Google.

    Techniques are also constantly changing, and things that work today, may not work tomorrow. The ‘art’ to effective SEO is very much an art form in itself, and the Search Engines themselves generally don’t like to share too much on what they’re doing next to help improve their search results. The general gist is quite simple though:

    • Design your website for a human user, not a search engine. What you do then isn’t likely to upset your position on search engines over time, but actually improve it. (‘Tricks’ to help fool search engines to give you higher rankings, normally backfire in the near future).
    • Ideally, use simple html code for the content, and CSS for the design. That way, if you think of a character screen reader, on dial-up, trying to view your website: If they can find their way around easily, and read your content, it’s likely the Search Engines will too.
    • Keep the content relevant, and up-to-date, and add new relevant content regularly (‘blogs’ are great for this).
    • Try to encourage real people and well positioned websites (ideally reputable news sources) to link to your website because they want to, because of your great website content.
    • Don’t be drawn in to spending money with companies who phone you, offering to improve your Search Rankings by listing you on their website, etc. Bad links to your website, and bad links from your website, can actually damage your web reputation (and thus your visitor numbers).
    • Keep things simple, and write in clean English (or of course other relevant languages) with content that’s relevant to your website. (Don’t add lists of keywords, just for the sake of it to try and help with search rankings.)

    If you’d like to learn some more detailed information about SEO, please feel free to get in contact directly.

    I was also fortunate to find some nicely listed SEO tips on another website page recently, that’s worth checking out if you design websites yourself.

  • Domain Registry of America are now emailing highly misleading emails too

    One of our customers, thankfully got in contact today (before it was too late), in relation to a new scam by the Domain Registry of America, as follows:

    —–Original Message—–
    From: Transfer and Renewal Support [mailto:transfers@droa.com]
    Sent: 06 August 2009 09:04
    To: domain-email@headmassage.com
    Subject: TT0, headmassage.com;
    Order # 1686111

    Hello John Smith,

    The transfer and renewal of your domain name, headmassage.com is not yet complete at this time.

    Reason:
    ——-
    1) The Domain name is currently in a “REGISTRAR-LOCK” status with your current registrar 1&1 INTERNET AG
    2) We require that you provide us with an EPP Key/Authorization Code from your current registrar In order to complete the transfer and renewal, the “REGISTRAR-LOCK” status needs to be removed and an EPP Key/Authorization code needs to be obtained. Please see below for instructions on achieving this.

    Solution:
    ———
    – Log into your account with your current registrar, and change the status of your domain, headmassage.com, from “locked” to “active”.
    – Then look for the EPP Key or Authorization Code.

    Alternate Solution:
    ———
    – Call your current registrar, 1&1 INTERNET AG (see phone number below) and ask them to remove the lock status of your domain name, give you your EPP Key, and allow the transfer to Domain Registry of America.
    – Once done please notify us that you have done so, by clicking on the link below, or calling our toll-free number below.
    https://namejuice.com/agree.asp?e=1&o=1686111&p=3110111

    We will then re-attempt the transfer and renewal of your domain name.

    As a convenience, we have supplied your current registrars phone number below.
    Domain: headmassage.com
    Current Registrar: 1&1 INTERNET AG
    Registrar Phone Number: Please visit their site to contact them

    Transfer Department
    Domain Registry of America
    Toll free 1-866-434-0212 or for International Callers, dial +1(905)479-2533

    8/6/2009
    4:04:11 AM

    —–End Message—–

    All the information they’d included in the email, had come from the publicly accessible ‘WhoIs’ information. The above email, was the first our client had received from DRoA, after absolutely no action from the client!

    DRoA have been around since around 2001, misleading people, conning people, and overcharging people, etc.

    For many years, these had been in the form of a highly misleading ‘invoice’ that would arrive in the post, with an American flag on the envelope, and an American reply address (even though they’re a Canadian company), warning domain owners that they must renew their domain immediately, otherwise it will be lost, and using various scare tactics about what could happen when their domain is lost (these letters would normally go out, around 4 months before the domain was due to come up for renewal anyway).

    Once you then replied to the letter, asking them to ‘renew it’ (as many people did, thinking they were linked to your normal registrar, etc.), they’d control your domain, charge around 5 times the normal annual price to renew it each year, and charge an even bigger release fee, to get the domain back to any other reputable domain registrar!

    After countless complaints, thankfully their postal letters changed to be slightly less misleading. However, I now discover they’ve moved to emails instead!

    I couldn’t believe the audacity of the above email (the client’s information has been removed for data protection, and the domain name has been changed in this email for confidentiality).

    Thankfully, this was stopped before the transfer could be completed.

    Surprisingly, although the domain was hosted with 1&1, nothing had been changed with it apart from some new web-forwarding within the 1&1 control panel, so either DRoA were very lucky in their timing, or they have an automated system, looking out for significant changes to the forwarding of good domain names!

  • New ISMA website

    We’re pleased to announce the complete redesign & redevelopment of www.isma.org.uk on behalf of the International Stress Management Association UK.

    This particular website started off as a requirement that their previous website (completely rebuilt in only late 2007) had significantly reduced their search rankings since relaunch, and very very few people actually liked the new design (after the initial gloss of the new launch in 2008).

    Upon further investigation, we were amazed to see a new website like this (for a very significant design fee) was predominantly designed in tables (tables are for tabular data, not design), with hidden text in images (thus mainly hidden from search engines, and inaccessible to character screen readers), and essentially lacking in so many areas too numerous to mention.

    The previous website didn’t even validate with either the html or css checker (lots of major errors in programming markup)! The redesign took a little over a week of actual programming time for the main system, although, because we’d pulled the text content from the ‘existing’ website, and recoded it into the new accessible format, the clients discovered countless pages of out of date content, they didn’t even know they had!

    Also, as the design expanded, their requirements increased as they then wished to combine their other websites, into this one.

    So, for a small additional fee, we incorporated their ‘National Stress Awareness Day’ website as part of the new design, also adding the ‘ISMA Conference’ website, and a new secure members area. (as well as an up-to-date web search facility, and new in-house newsletter feature within their server space rather than using an external one)

    The site has been built to the latest standards, using good simple html for the main content (and thus keeping it fast to load, accessible to screen readers, and good for search engines), and then using CSS for the design and layout.

    As you may see, many of the pages are also optimised for printing automatically (just go to ‘Print Preview’ to see what happens).

    We’ve also now incorporated two web logs (blogs) with Google’s Blogger, within the site, for a way to effectively add new press releases, new research, and various updates to ISMA for the public and their members. This is then all automatically archived, and indexed to search engines virtually instantly.

    We’ve also incorporated the use of a very easy to use CMS (Content Management System) for every website page, allowing the administrators a very easy way to add/edit/update any of the main website pages, on demand, as required.

    Of course, because it’s hosted on our servers, ISMA also have full control of every file within the website, they can add unlimited email accounts, additional ftp access accounts, and a host of other benefits, for free.

    If you’d like to check it out, just go to www.isma.org.uk and take your time perusing around the website.

    You might also be interested to know, the new combined website came in, at around a third of the previous costs for just two of the four websites built less than 2 years ago!

    If you’d like to get in contact about your website redesign, please do get in contact.

  • PayPal Phishing – Play and Connect Ltd

    Just had this one through today, to an email address that’s only used by my web design clients (so unfortunately, some-one’s computer in that link is currently infected with a email harvesting virus):
    —–  
    From: PayPal [mailto:service@paypals.co.uk]  
    Sent: 04 May 2009 19:07  
    To: customer@paypal.co.uk
    Subject: Receipt for Your Payment to Play and Connect Ltd  

    Dear PayPal member, You sent a payment of £100.00 GBP to Play and Connect Ltd (fairyland@playandconnect.com

    Merchant Play and Connect Ltd fairyland@playandconnect.com Instructions to merchant You haven’t entered any instructions.
    Description
    Unit price
    Qty
    Amount
    750 Gold Item Number 103 , uid: 1400473058 , uid2: 100.00 GBP
    1
    100.00 GBP
    Subtotal
    100.00 GBP
    Total
    100.00 GBP
    Payment
    100.00 GBP
    Charge will appear on your credit card statement as ‘PAYPAL *MYFAIRYLAND’ 

    Issues with this transaction? Y

    ou have 5 days from the date of the transaction to cancel it. If you haven’t authorized this charge ,click the link below to cancel transaction: https://www.paypal.com/cgi-bin/webscr?cmd=_login-run&dispatch=5885d80a13c0db1fa798f5a5f5ae4
    [Link: http://paypal.co-uk.dt6.pl/?cmd=_login-run&dispatch=5885d80a13c0db1fa798f]

    Please do not reply to this email. This mailbox is not monitored and you will not receive a response.

    For assistance, log in to your PayPal account and click Help in the top right corner of any PayPal page.

    To receive email notifications in plain text instead of HTML, log in to your PayPal account, go to your Profile, and click Notifications


    Copyright ©1999-2009 PayPal. All rights reserved. PayPal (Europe) S.а r.l. & Cie, S.C.A. Sociйtй en Commandite par Actions Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg RCS Luxembourg B 118 349 PayPal Email ID PP120 Image removed by sender.
    —–

    This one did take me a few moments to recognise the phishing scam rather than the immediate recollection I normally have. So how did I know?

    • The ‘To:’ field is customer@paypal.co.uk (rather than one of my actual paypal email addresses)
    • It’s from a company I’ve never had any dealings with (normally a good warning sign) for a product I don’t recognise
    • The ‘cancel transaction’ link, as I expected. If you hover over the link in the actual email (which claims to go through to PayPal.com), you’ll see it link up to the website http://paypal.co-uk.dt6.pl/

    Because of the nature of the link, each of these emails will probably go through to a unique URL (web address), which flags up on their system you actively use that email, wrongly (which means far more junk mail and phishing scams coming through to you). Similarly of course, giving your full username and password on the page requested, will mean your account will be subsequently hacked pretty quickly, and you’ll loose money!

    How can you prevent this type of phishing scam succeeding?

    1. Never click on PayPal links in emails, to process any sort of transaction you’re notified about. Always type the PayPal.com web address directly into your browser window. (The same applies to banking emails, etc.)
    2. Have unique email addresses for different purposes (ideally one per company you sign up to, etc. and have these all forwarding automatically through to a smaller selection of email addresses you can pick up easily).
    3. If you do want to check the URL in an html type email.. normally just hover your mouse over the link (without clicking on it), and check the URL carefully. Normally phishing scams are sub-domains of sub-domains of random websites (ie http://paypal.com.something-random.zz/ljasdasDAlkjasdaalalsad… )
    4. Upgrade to the most recent Internet Explorer 8, which highlights the actual domain name you’re on (or one of the others, like Mozilla, Chrome, Safari)
    5. Keep your anti-virus (ie http://free.grisoft.com) up-to-date, and check regularly for malware, spyware, etc.
    6. Never send bulk emails to the ‘To:’ or ‘Cc:’ field. Always use the ‘Bcc:’ field when sending group emails.

    If you have any questions about any of the points raised above, please do contact us at Parlour Design.

  • Internet Explorer 8

    Finally, I’m very pleased to share that Internet Explorer Version 8, is now finally available for download. http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx

    Hopefully this will mark the end of so many design issues with the previous versions of Internet Explorer, that up until now, has had it’s own methods on how to display content (which largely goes against anything that the ‘World Wide Web Consortium’ have agreed).

    Most used browser

    As Microsoft’s Internet Explorer is still the most used browser on the internet, the problem for web designers for many years has been to develop a website that looks good, adheres to the accessibility standards, and validates http://validator.w3.org. Then, the designer has to add various ‘hacks’ to make it still look okay with Internet Explorer (Explorer always seemed to have it’s own way of displaying web pages)! Thankfully (apparently), Microsoft have finally listened more carefully to the WWW Consortium, and made a browser that displays more properly.

    InPrivate

    Another nice feature I’m particularly pleased about, is the ability to switch on certain privacy settings through something called ‘InPrivate Browsing’. As a result, the browser will remove things like your cookies, browser history, etc. automatically, when you close down Explorer. http://www.microsoft.com/windows/internet-explorer/privacy.aspx (This is a feature that’s been around for a long time in other browsers like Mozilla). What this in particular means for me, is all those advertising cookies that monitor your browsing habits to serve you more effective advertising, will now be removed automatically (as long as you switch on ‘InPrivate’ of course!)

    Well done Microsoft, for finally getting up-to-date with the rest of the web!

  • Google’s new ‘invasion of privacy’

    I’ve just been informed of Google’s changes to the way they monitor your web traffic, to help target their advertising partner’s adverts in a more targeted way.

    This on the plus side should mean more appropriate adverts based on your browsing preferences (if you’re in to that sort of thing).. on the negative side, it means cookies are being used even more invasively to watch where you go. (Much like facebook ads can be very much based on ‘wedding photography’ if you change your status to engaged.. other general adverts advertising apparently ‘dating’ sites in your town based on your IP address, etc..) )

    It’s kind of like your supermarket clubcard, being used to monitor all of your shopping habits, and then sending you ‘special offers’ because they know, based on previous years trends that someone’s birthday is coming up.

    Also similar to the Nectar card being used for whatever they like, to share all of your spending habits with anyone they choose, and not giving you the chance to opt out of having your details shared.)

    This is one of the reasons I always recommend friends and clients to move their browsing habits to something like Mozilla instead of Explorer, and then set the privacy settings to remove all cookies & temporary files after closing the browser.

    Thankfully, Google have helped pre-empt the backlash, by developing a couple of plug-ins (for Mozilla & Explorer) to block the cookie while you browse:
    http://www.google.co.uk/privacy_ads.html
    http://www.google.com/ads/preferences/html/opt-out.html

    If you have any questions that arise out of any of information above, please do get in contact.

  • How can clients help their designers develop a new website?

    When going for a massive redevelopment of an existing website, or of course when developing a new website and brand from scratch, there can often be a challenge conveying what a business represents (or certainly what it aims to), to the designers, so that your logo, website, brochure, etc. is actually in keeping with your brand.

    Something I often discover, is the regular lack of self-awareness people had of their own company, and how it should best be represented.

    Of course the larger multinationals and such like have very detailed brand guidelines, dictating precisely; where a logo should be positioned and what’s allowed around it, the colour pallet you’re allowed to use in any branding, the target market, brand words and messages, etc.

    However, virtually all smaller businesses have never done this, or even thought about it.

    They might use standard ‘Word’ templates for their letters. They may have had their logo designed by someone in the company who’s a bit artistic. And any colour scheme may be based on however they feel that day, or black because that’s all their printer’s ever been able to print.

    But if you ask them who their company really is, what it represents, and how it should best be described, more often than not, blank looks are what you get in return.

    So today, whilst listing a few questions for a new client to better understand their business, I figured you may also find these questions useful in better understanding your business, and particularly how you can share this understanding with a designer outside of your business.  

    Brand Development Guidelines:

    1. If your brand was a building, what type of building would it be? (ie modern office block, old traditional church, country cottage, etc.) If you actually know a building physically, do include a photo or its name/location.
    2. What sort of interior would it be? (ie minimalist, comfortable, steel, etc.)
    3. What type of fabric? (leather, cotton, silk, latex, vinyl, fleece, towelling, knitted wool, etc.)
    4. If it could be any colour, what colour and shade would it be? (you can use paint charts if you like)
    5. What other words might you use to describe the colour (ie warm, fresh, vibrant, cool).
    6. Do you have secondary colours that also come to mind, or a scene or picture with complementing colours?
    7. What weather, in what season, and at what time of day would best represent your brand? (try to describe the moment if you can, ie a cool winter’s evening at dusk after a fresh snowfall, a bright sunshine new day of spring surrounded by flowers and green grass at 11am, etc)
    8. What shapes come to mind? (2 or 3 dimensional, cubes, triangles, spheres, ellipse, flowing curves lines, jagged lightening, particular art sculptures, etc.).
    9. If the brand was water, what would the water be doing? (glacial frozen, fast flowing river, white water rapids, waterfall, gentle stream, meandering river, pond, lake, ocean, puddle, cloud, etc.)
    10. If your brand was an animal, what would it be?
    11. If it was a plant, what type of plant, and at what stage of growth?
    12. If it was a smell, what smell would this be?
    13. If it was a feeling, a physical sensation, what would that be?
    14. What human emotion best represents your brand? (or small range of emotions)
    15. If it was music, what type of music genre or song?
    16. If it was a sound, a single sound, what type of sound?
    17. If it was a musical instrument, what type of instrument, and who’d be playing it?
    18. If it was a famous person (or people), who would they be, how old would they be, and what would they be doing?
    19. If your brand was a holiday, what type of holiday would it be? (family, business, sports/active, pampering, relaxing, historical, tour guiding, backpacking, etc.)
    20. If it was a vehicle or form or transport, what sort, and at what speed?
    21. If it was a TV program, what would it be (ie family soap, comedy drama, documentary, question show, news program (and which one), etc.?
    22. If it was a food, what type of food?
    23. What type of drink would it be (and how would it be served)?
    24. Do any other visual images that come to mind?
    25. Are there any other words you’d use to describe your brand?

    The more of these you can answer, the more likely your designer will be able to better understand your business from a design point of view. Of course if you have any questions for us, please do let us know too!