Steps to Fix WiFi Calling:

1. Check WiFi Calling is Enabled:
2. Go to Settings > Connections > WiFi Calling (on Android) or Settings > Phone > WiFi Calling (on iPhone).
3. Ensure that WiFi Calling is turned on.
4. Restart Your Device:
5. Restart your phone to refresh the connection and settings.
6. Check Your WiFi Connection:
7. Ensure your satellite WiFi connection is stable and has sufficient bandwidth for calls.
8. Try disconnecting and reconnecting to your WiFi network.

Update Your Phone Software:

1. Ensure your phone is running the latest software version:
2. Android: Go to Settings > Software Update > Download and Install.
3. iPhone: Go to Settings > General > Software Update.

Reset Network Settings:

1. If the issue persists, reset your network settings:
2. Android: Go to Settings > General Management > Reset > Reset Network Settings.
3. iPhone: Go to Settings > General > Reset > Reset Network Settings.

Note: This will reset your saved WiFi networks and passwords, so you’ll need to enter them again.

If you installed Dropbox manually from their website (rather than from the AppStore), you’ll probably have traces left on your computer (ie Ventura operating system). There are a few guides online as to where to find the other traces, but they didn’t remove everything. So thanks to David, a senior support advisor at Apple, here’s some additional steps you could try looking for other traces:

• System Settings / General / Login items

Go / Computer / Macintosh HD / Library

• LaunchAgents
• LaunchDaemons

Library (with Option key depressed via the ‘Go’ menu)

• Cache
• Launch Agents
• Saved Application State

Look for any traces of dropbox folders or named files, and then delete them!

Further to the previous post, now that we’re moving host servers, there are now a few updates (where ‘yourdomain.com’ is your own domain name hosted with us):

• Username: email@yourdomain.com
• Password: Use the email account’s password.
• Incoming Server: imap.yourdomain.com
• IMAP Port: 993 (143 for non-SSL)
• Outgoing Server: smtp.yourdomain.com
• SMTP Port: 465 (25 or 587 for non-SSL)

Authentication is required for IMAP and SMTP. Typically ‘password’ as the method.

Please note the change with the outgoing server, from mta.extendcp.co.uk to smtp.yourdomain.com, and the updated port number to 465.

There will be a small changeover period of up to a few days, where nameservers are being updated. However during this time, all new emails will either go to your new email server, or your old server (that you’ll still be logged into via the extendcp.co.uk login).

Once the nameservers are updated, we can apply as SSL (https certificate) to your domain, and the above login will then work accordingly. At that time you will then need to update your email account software, and you may get some new emails. If you want to check it sooner, use the non-SSL port numbers as indicated above.

Let us know when that’s done from your side, we can do a final synchronisation with your old server, and then let that close fully.

Each new account on the new servers has up to 10Gb of storage as standard, rather than the tiny 1Gb on the previous server.

What you need to do now

Make sure your settings are up to date by checking them against the details below.

The main difference (based on historical data) is that the incomming and outgoing mail settings now need to be authenticated with a password, rather than ‘challenge response’. You may also need to change the default outgoing SMTP port to 587 (rather than it’s default).

Your details should match up with either the IMAP or POP3 settings, depending on which connection you use. We always recommend the IMAP rather than POP3, so your emails are backed up to the cloud as well as your device.

If your details do not match after the legacy authentication method is disabled, you might not be able to authenticate and access your mailbox.

If this happens, please check that your settings match those listed in this support article. And of course, let me know if you need help.

Our standard and premium mailboxes can be loaded onto your device or through your mail client either with a POP3 connection or an IMAP connection.

By using an IMAP connection, you can have multiple clients simultaneously connected to the same mailbox. For example, you can have email on your phone, your tablet, and your computer, and when you delete a message from your phone, it will also be deleted on your other devices, for this reason we recommend using IMAP over POP3.

The way your device or mail client is designed may be different than how other programs or devices work, with different names for the same steps.

Your device or program should have detailed information on how to add and set up mailboxes onto the system, but there are general pieces of information you need to complete the process.

When selecting the account type, select IMAP.
Your User Name is your full email address.
Your Password is your mailbox password.

Notice: In August 2021, they announced that we are disabling legacy authentication on our mail servers and you should check your settings. This change does not mean you need to change your IMAP/SMTP server, only that you review the authentication method used.

As of Sept 2021, if you’re using an Apple laptop/desktop device (rather than iPhones which seem unaffected), due to some sort of glitch in the way the system has been updated, if your emails suddenly stopped to sync despite all the settings being correct as below, it’s likely you’ll need to:

1. Backup your emails locally (just in case with IMAP. You MUST do this if using POP3).
2. Remove/delete your email account from your email program.
3. Restart your email program.
4. Add a new account (using the latest email settings for the same account you had before). You’re likely to need to click through a few ‘Advanced’ options to change the port number and address, etc.
5. Wait for your local account to sync with the cloud imap version, which may take a couple of hours depending on how many emails you have stored.
6. If this looks to have worked, but all your email sub-directories are still empty after the syncing progress bar seems to have finished, you may need to start from Step 2 again.

If you use IMAP:

User Name: bob@thisismydomain.com
Password: password123

Outgoing Mail Server: mta.extendcp.co.uk
Outgoing Mail Server Port: 587
Outgoing Mail Server SSL: STARTTLS
Outgoing Authentication Type: Password

Note: Your mail server can be set to mail.yourdomain.com or mailXX.extendcp.co.uk (mailXXbeing the server your package is assigned too (this can be found in your control panel).

Incoming IMAP Server: imap.extendcp.co.uk
Incoming IMAP Server Port: 993
Incoming IMAP SSL: SSL/TLS
Incoming IMAP Authentication Type: Password

If you use POP3:

User Name: bob@thisismydomain.com
Password: password123

Outgoing Mail Server: mta.extendcp.co.uk
Outgoing Mail Server Port: 587
Outgoing Mail Server SSL: STARTTLS
Outgoing Authentication Type: Password

Note: Your mail server can be set to mail.yourdomain.com or mailXX.extendcp.co.uk (mailXXbeing the server your package is assigned too (this can be found in your control panel).

Incoming POP3 Server: pop3.extendcp.co.uk
Incoming POP3 Server Port: 995
Incoming POP3 SSL: SSL/TLS
Incoming POP3 Authentication Type: Password

If using an iPhone

If you are using an iPhone, you will need to click through a couple of the ‘Advanced Settings’ options, to be able to view and make these changes.

If you’re using your domain name to host your emails with us (rather than using Gmail, or similar, for example), as of September 2019, any mail client sending via SMTP through the mail server associated with your domain name, should use port 587 instead of ports 25 or 465.

Details on how to change this will vary on your mail client, but we’ve detailed some of these further down this article.

It is also advisable to use STARTTLS for your encryption method.

Outlook

1. Select File
2. Select Account Settings
3. Select Account Settings from the dropdown
4. Select your email account from the lists in the Email tab and select Change
5. Select More Settings
6. Select Advanced
7. Change the Outgoing server (SMTP) option to 587
8. Change the encryption types on both IMAP and SMTP to STARTTLS
9. Select Ok
10. Select Next
11. Once tests have completed select Close and then Finish

Windows Mail

1. Start Windows Mail, click the Tools menu at the top of the window and then click Accounts.
2. Select your account under Mail, and then click on the Properties button.
3. Go to the Advanced tab, under Outgoing server (SMTP), change port 25 to 587.
4. Click the OK button to save the changes.

Outlook Express

1. Start Outlook Express, and then select Accounts from the Tools menu at the top of the window.
2. Double click on your email account.
3. Under the Advanced tab, change the Outgoing server (SMTP) port 25 to 587.

Thunderbird

1. Select Tools
2. Select Outgoing Server (SMTP)
3. Select the server for this account then Edit
4. Change the port to 587
5. Change the Connection Security option to STARTTLS
6. Change the Authentication Method option to Normal Password
7. Enter your full email address as the User Name
8. Select OK
9. Select OK

Mac Mail

1. Select Preferences
2. Select Accounts
3. Select the Outgoing Mail Server (SMTP) drop down menu, then Edit SMTP Server List
4. Select the SMTP server for this account
5. Change the Port to 587
6. Select OK

iPhone

1. Go to Settings
2. Select Passwords & Accounts
3. Select your email account
4. Select the Account
5. Under OUTGOING MAIL SERVER select SMTP
6. Select the server
7. Update the Server Port to use 587
8. Select Done
9. Select < Account then Done

Android Mail

1. Open the Email App
2. Select Settings
3. Select Account Settings
4. Select the account you wish to change
5. Scroll down to More Settings
6. Select Outgoing Settings
7. Change the port to 587 and the Security Settings to STARTTLS
8. Select Done

accessibility-posters-set.pdf

Some really great information, developed by a friend, and now with Home Office recommendations.

These posters cover the following access needs:

• Autism
• Deafness and hard of hearing
• Dyslexia
• Physical or motor disabilities
• Visually impaired – low vision users
• Visually impaired – screenreader users
• Anxiety

You can access the full suite of documents in a number of languages, through the following link:  https://github.com/UKHomeOffice/posters/tree/master/accessibility/dos-donts

You may have heard in the news today that the government is trying to get everyone in the UK (including rural areas) access to super fast broadband in the next five years.

Obviously, this will be of great benefit to the online world as such, and will enable a great degree of rich website content (with video streaming, faster downloads, etc.), also paving the way for increasingly popular technologies like TV on demand, and interactive contents.

For those who have been using broadband for a while (I’ve personally had broadband for 10 years, and was one of the first 1,500 BT Broadband customers!), almost no-one would go back to dial-up now.

I was fortunate to meet a very senior person within the telecommunications industry a few months ago, who helped explain to me how this could be achieved, (as I was puzzled over the knowledge that broadband quality decreases significantly, depending on your copper cable distance from the phone exchange.  similarly, it wouldn’t be affordable to run fibre optic cable many km to just one house in a remote valley).

As you may know, from 2012 analogue tv is being switched off entirely (many parts of the UK are already digital), and when this happens, the digital signal will actually become stronger (because the analogue signal, interferes with the broadcasting of the digital signals, from the same arial).

Because the analogue signal uses up quite a large portion of frequencies for TV (ie like your FM radio broadcasts on a range of frequencies), when the digital switch happens, because digital can be broadcast on a smaller isolated frequency, it opens up a lot of spare frequency space.  Which can be reused.

In the more rural areas, you might also already be aware of satellite phones (that enable two way communication with satellites, virtually anywhere in the world).. well this same type of technology will also enable very fast broadband speeds in rural homes (and is capable of speeds much greater than we can can currently get via cables at the moment in the UK).

All this means that my dream of living in a remote sustainable farmhouse in the valleys of North Wales, whilst maintaining my website design and development on-line, will soon be a real possibility! 🙂

You may now have seen the multicoloured triangular shaped as one of the contact numbers on our contact us page. This is part of a new free application for your mobile, called Microsoft TAG.

The idea being, you download and install the free application via your mobile, from http://gettag.mobi, and when you scan the bar code above, it will automatically offer to dial our main contact phone number to reach us at Parlour Design. The barcode can be designed to do other things too, such as:

• Open a URL suitable for your mobile, in your mobile internet browser.
• Have a text automatically sent to your phone, with further information about whatever you’ve just seen
• Open a new contact card, with the relevant company details, names, numbers, email, etc. onto your phone.

Microsoft are expecting this tag to take off in a big way. (other applications have already been developed to read standard bar codes from products, and then compare prices with local stores automatically, this system however should offer quite a lot more)

Official launch day was yesterday, and over a million posters have already had this kind of tag printed on them.  Mobiles are of course a part of every day life for most people now (recent research shows that a 7 year old is more likely to own a mobile than a book in the UK!). So having a simple way for people to walk around with their mobiles, see a tag, and get the relevant information directly onto their mobiles could well be the future of things to come.

If you’ve got a ‘new generation’ phone (ie one with a built in camera, internet access, and the opportunity to install applications), then just visit http://gettag.mobi on your mobile.

To learn more about it in your normal web browser, just visit http://tag.microsoft.com